Operations Executive (Client & Project Coordination) (Gig Worker)

📢 Job Summary

Job Title: Operations Executive & Client Project Coordinator (Gig Worker) (Malayalam/English)

Location: Kakkanad, Kochi (Hybrid/Remote Flexibility)

Employment Type: Contract / Gig Worker / Commission-Based

We are seeking a highly organized and client-focused Operations Executive to manage the execution of all client projects. This commission-based Gig Worker role is the critical link between our clients and our internal teams (including permanent staff and internal freelancers/contractors). You will be responsible for translating client requirements into clear internal tasks, overseeing the project workflow, and ensuring the timely, high-quality delivery of all creative and digital marketing services.

Key Responsibilities

• Client Handover & Relationship Management: Take ownership of client accounts immediately following sales closure. Act as the primary point of contact for all project-related communication and manage day-to-day client expectations.
• Project Initiation & Briefing: Conduct internal kick-off meetings. Convert client requirements for Creative Works (Graphic Design, Motion Graphics, Generative AI Video, Reels, Website Development) and Digital Marketing Services into detailed briefs and assign tasks to the appropriate in-house team members or internal freelancers.
• Workflow Coordination: Manage the internal project pipeline to ensure a smooth flow of work between different in-house specialists. Monitor project progress against timelines and proactively flag any potential delays.
• Quality Control & Delivery: Review all deliverables for quality, accuracy, and adherence to the client's brief before final submission. Handle the submission of the final work to the client and manage the feedback/revision cycle until the client is satisfied.
• Timeline & Budget Tracking: Maintain accurate records of project status, internal resource utilization, and ensure projects are executed efficiently to maximize profitability (which impacts your commission).
• Communication: Maintain professional and fluent communication with clients in Malayalam and English.

Mandatory Requirements

• Fluency in Malayalam and English (written and spoken) is essential. Our clients primarily communicate in Malayalam.
• Minimum 2+ years of experience in Project Coordination, Client Servicing, or Operations within a creative agency, media company, or digital marketing environment.
• Proven ability to manage multiple simultaneous projects and tight deadlines.
• Functional understanding of the creative process and basic digital marketing campaign components.
• Comfort and motivation to thrive in a performance-based, commission-driven (Gig Worker) compensation model.

What We Offer

• High Earning Potential: 15-20% commission on the service charges billed for every project you manage successfully.
• Flexibility: A hybrid work model based in Kakkanad, Kochi.
• Autonomy: The opportunity to manage the internal project execution process from end-to-end.

How to Apply

If you are a highly organised, bilingual communicator who excels at operational efficiency and is motivated by a direct link between performance and reward, we encourage you to apply!

Please submit your resume and a brief note detailing your experience in managing both creative and digital marketing projects.